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About Albany Extreme Appliances

Albany Extreme Appliances

Albany Extreme is a New Zealand owned, independent appliance store which specialises in TV and Whiteware Appliance solutions. We are part of the largest chain of appliance stores in Australasia. Our staff are experienced, knowledgeable and customer focused.

Under new management since September 2012 and promising you the BEST PRICE, BEST ADVICE and BEST SERVICE - GUARANTEED.

We offer a money back Guarantee on our price, advice and service.

If you are not completely satisfied with the advice or service you received within 7 days of purchase – you can return the goods for a full refund, provided the goods are as new with all packaging complete and intact.

In the case of a lower advertised price being offered by a competitor within 7 days of purchase, we will refund you back to the lower advertised price from that competitor.


What makes Albany Extreme best?
Energy Star
Terms & Conditions


The Group was formed in 1994 and currently incorporates 170 stores nationwide, all selling electrical appliances. Stores are spread throughout New Zealand from Kerikeri in the north to Invercargill in the south, so it is always easy to find a store wherever you are in New Zealand. Extreme stores are their latest and greatest large format stores, offering a greater selection and competitive pricing supported with experienced and knowledgeable staff there to give you the correct advice and recommendations.


What makes Albany Extreme the best?

Albany Extreme is owner operated, local and they care and take pride of ownership from the moment you walk in through the door.

  • Albany Extreme will give you the best advice and best service and make you feel genuinely welcome.
  • Albany Extreme are part of your local community and we care about our customers.
  • Albany Extreme will deliver your appliances quickly and take away any packaging, as well as assist with installation if required.
  • Albany Extreme only employ trained and knowledgeable staff who are helpful and able to give you the best advice and the best service.
  • If you are thinking of buying an appliance, we're here whenever you need us.

Please pass on thanks and take this as customer feedback/commendation for your sales-woman (Annabelle) who, as well as being helpful, we found to be particularly knowledgeable (able to answer all our questions of the top of her head without hesitation) when compared to most.  We really appreciated her assistance.

Brian Mills.




Appliance chain Extreme has signed up as New Zealand’s latest ENERGY STAR retail partner. The partnership signals Extreme’s commitment to energy efficiency and promoting ENERGY STAR qualified products. It reinforces the company’s dedication to providing customers with the best advice, products and service available, through the 170 owner-operated Extreme stores around the country. ENERGY STAR is an independent, international labeling programme that identifies the top 25% most energy efficient consumer electronics and home appliances. It is administered and promoted in New Zealand by the Energy Efficiency and Conservation Authority (EECA).

Products that carry the ENERGY STAR label include dishwashers, washing machines, fridges and freezers, heat pumps, TVs, DVD players, home theatre systems, computers and office equipment. As an ENERGY STAR retail partner, all products sold by Extreme that qualify for ENERGY STAR will carry a distinctive blue label and be clearly visible throughout all stores. Extreme staff will be trained to answer customer questions about energy efficient appliances and ENERGY STAR, including the benefits of purchasing those products. By choosing ENERGY STAR appliances, Extreme customers can save electricity, money and benefit the environment. “We’re delighted that Extreme has joined up as an ENERGY STAR partner,” said Mike Underhill, Chief Executive, EECA. “This means that even more New Zealanders will now enjoy the benefits of first-hand advice on energy efficient products from Extreme staff when choosing appliances.” “We are all aware that New Zealand’s energy consumption has been growing. We’re buying more electrical products than ever and using them longer, so it’s really important that we choose energy efficient models upfront to save money in the long run. Working with Extreme as an ENERGY STAR partner will help more Kiwis to make the most energy efficient choices they can.”

Peter Drummond (acting CEO) of Appliance Connexion which manages the Extreme brand and stores, said: “Being proudly New Zealand owned and operated all the Extreme stores enjoy a real connection with our loyal customers and the local communities in which we serve. This extends beyond the shop floor into customer’s homes and our environment. “We recognise that purchasing appliances is a major decision for most people. They want to know which options will save them money, while being conscious of doing some good for the environment. Extreme strives to provide value to customers through maintaining good supplier relationships and by strengthening partnerships. The alliance with ENERGY STAR is another way our customers will directly benefit - by helping them to make informed energy efficient choices that are cost-effective. This is important in fulfilling our ongoing service commitment to customers.”



By entering the "Albany Extreme" website, you acknowledge that you have read, understood and agree with the following terms and conditions of use. Albany Extreme LTD reserves the right to modify these terms and conditions as and when necessary.

  • Albany Extreme website is protected by copyright. You may print out documents or pages for your individual / company use, but no unauthorised distribution or making available to the public (whether in print or electronic form) of any data contained within this website is permitted without prior written consent from AEL.
  • The right to edit or delete any documents, information or other content appearing on the website is at the discretion of AEL.
  • Albany Extreme Website may contain links to other websites. AEL is not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by AEL. Inclusion of any linked website on "Albany Extreme" does not imply approval or endorsement of the linked website. If you decide to leave "Albany Extreme" and access third party sites, you do so at your own risk.
  • You may not create a hypertext link to any page on this Website without AEL's prior consent. The creation of the hypertext link without AEL's approval is a breach of its intellectual property rights and actionable by AEL. If you create a link to this Website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will be liable to AEL for all loss, damage, liability, costs or expense incurred by AEL arising from the link.

To view the terms and conditions associated with purchasing from this site – click here.

Purchasing from www.albanyextreme.co.nz
Albany Extreme shopping gives customers convenient, quick, easy and secure shopping. Products displayed on the site shopping areas can be purchased using secure online MasterCard, and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.
  • Website prices may differ to that advertised on shop floor.
  • Web deals not available in conjunction with any other advertised  finance offer or promotional deals.
  • Some stocks may be limited.
  • Website pricing only available for website ordering and not available on any instore or discounted promotions. Store promotions/discounts etc are not available on website pricing!
  • Prices quoted on website are not available in store and are only available for purchases online.

While we endeavor to supply accurate information on this site, errors and omissions may occur. Albany Extreme LTD does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Albany Extreme LTD  reserves the right to make changes to the content on this site and these terms and conditions at any time and without notice.
All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication, however we reserve the right to alter prices for any reason and also to amend the prices where an error has occurred. If this should happen after you have ordered a product, we will contact you prior to processing your order.
We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

We want you to have a safe and secure shopping experience online. All payments via our sites are processed via the secure DPS payment gateway which secures your credit card information.
DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant:
Exclusions to the Consumer Guarantees Act 1993
The guarantees under the Consumer Guarantees Act 1993 are excluded for all purchases of goods made for business purposes. However any manufacturer’s warranty and the Sale of Goods Act 1908 will continue to apply.

For extra piece-of-mind consider purchasing an extended warranty.
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
Your privacy is important to us and we will take all reasonable steps to ensure that information held is secure.

Our website uses a completely secure checkout page to process your private payment details. We use DPS to process credit card payments.

The information is held by:
Albany Extreme LTD
7 Corban Avenue
New Zealand
Changes to this Agreement
Albany Extreme LTD reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Contact Details
If you have any queries regarding shopping with albanyextreme.co.nz, please email online@extremeappliances.co.nz or call 09 4519160.
Use of the Service by You
Your right to use our website service is personal to you. You may not authorise others to use the website service, and you are responsible for all of your own use of the website service.

You may not download, modify, transmit, or otherwise use any material from our Albany Extreme website for public or commercial purposes.

The website’s content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to
Albany Extreme servers by HTTP requests using a web browser, you may not attempt to gain access to Albany Extremes servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the website or otherwise.

You agree not to disrupt, modify or interfere with the website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the website service. You further agree not to alter or tamper with any information or materials on, or associated with,
Albany Extreme and/or the website service.
The copyright and other intellectual property rights in the material contained in the website are protected by Albany Extreme.
Albany Extreme will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the website service.
This Service provides general information about Albany Extreme and the products and services they offer. The information contained in the website service has been prepared solely for the purpose of providing information about Albany Extreme, its subsidiaries and the services and products they offer. Albany Extreme reserves the right to change, delete or move any of the material on the Service at any time without notice.

Albany Extreme and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.
Policy Changes
Any changes to this policy will be posted here.
Delivery & Installation Policy
For full details on our delivery and installation procedures – click here.
Returns Policy
How do I return an item purchased online?
If you are dissatisfied with an item you have received, you can return it to us for a refund within 7 days, or replacement within 28 days.
Can I return an item for a refund?
With the exception of software and personal hygiene products and headphones, you can return an item for a refund within 7 days of purchase, on the condition that the product is returned in its original condition with packaging and invoice. Due to copyright issues and virus risks, we are unable to accept returns of software but in the even that a software item is faulty, we will gladly exchange it for you.
Can I exchange an item for another product?
With the exception of software, personal hygiene products and headphones, we will exchange a product for a credit towards another item within 28 days of purchase on the condition that the product is returned in its original condition with packaging and invoice. Due to copyright issues and virus risks, we are unable to accept returns of software. In the event that the software is faulty, we will gladly exchange it for you.
Either bring the product into Albany Extreme (be sure to have the invoice with you, and also your credit card if you require a refund) or call us on (09) 451 9160.
Important Notice
Credit cards may attract surcharge. 
^12 months interest free is available on Q Card Flexi Payment Plans. Minimum purchase $500. Finance offers exclusive to Q card only. See in store on online at www.qcard.co.nz for full finance details.
AA Smartfuel - See AAsmartfuel.co.nz/terms for full terms and conditions.
Heat Pump pricing excludes installation.Important Notice - Manufactures Warranty is applicable ONLY if Heat Pump is installed by an Accredited Installer.

Dear Friends

Just to confirm I received my order this morning!
Thank you for your prompt, efficient and cost effective service.
I will certainly recommend you to my "associates"....
Regards and the best for Easter,
Michael Ashwell