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Returns Policy
Internet Banking
Extreme Extended Warranty
Delivery & Installation

Returns Policy

How do I return an item purchased online?

If you are dissatisfied with an item you have received, you can return it to us for a refund within 7 days, or replacement within 28 days.

Can I return an item for a refund?

With the exception of software and personal hygiene products and headphones, you can return an item for a refund within 7 days of purchase, on the condition that the product is returned in its original condition with packaging and invoice. Due to copyright issues and virus risks, we are unable to accept returns of software but in the event that a software item is faulty, we will gladly exchange it for you.

Can I exchange an item for another product?

With the exception of software, personal hygiene products and headphones, we will exchange a product for a credit towards another item within 28 days of purchase on the condition that the product is returned in its original condition with packaging and invoice. Due to copyright issues and virus risks, we are unable to accept returns of software. In the event that the software is faulty, we will gladly exchange it for you.

Purchase by Internet Banking

For your convenience we offer payment by internet banking as well as secure credit card settlement through Payment Express.

If you wish to pay by internet banking, complete the checkout process and then go to your online bank and make your payment to:

Account Name: Albany Extreme
Bank:              Westpac
Number:          03 0498 0115664 03

Please ensure you include your name as a bank deposit reference so we can align the received payment with your order.

(These details will also be emailed to you after checkout completion.)

Your order will be processed and goods despatched as soon as the bank completes the transaction.

I really am most grateful for your very good service, Vimal. I will certainly use you in future purchases for NZ deliver.
Well done, I’ll buy you a flat white next time I’m over there.
Robert Cudd
United Kingdom

Extreme Extended warranty

Extreme Extended warranty

Extreme Extended warranty
Our Extreme Extended Warranty is an extended warranty programme that gives you total peace of mind for 3 or 5 years, which extends and enhances the manufacturer's warranty.

5yr Extreme Extended Warranty is available on:
Audio & visual, whiteware, computers, printers, and a wide range of other consumer electronics.

Customer benefits

  • 3 or 5 years of customer service (product specific)
  • Seamless service after the expiration of the manufacturer's warranty
  • Peace of mind
  • Investment protection
  • No "out of pocket " expenses
  • Transferable
  • Repair or replacement for extended warranty period
  • Mirror image of manufacturers warranty, only extended further
  • Faster turnaround of product replacement or repair


Purchasing online with Q CardImage Description

You can now use your Q MasterCard to make online purchases at albanyextreme.co.nz* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase.
On promotional days (as advertised from time to time) you could get an extended Payment Holiday period.
To use Q MasterCard online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).

What is Q Card?
Q MasterCard is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^ at thousands of stores nationwide.
To find out more about Q MasterCard, or to apply online, please visit qmastercard.co.nz
* Purchases from albanyextreme.co.nz will be on your Q EFTPOS Plan.
^ Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.




We are happy to value your old whiteware or audio-visual appliance for you.

It could be the deposit on a new autowasher, refrigerator, dishwasher or cooking appliance or we could take it away for recycling - talk to us!

For a free, no obligation 'trade-in' quotation on your existing model, please call your Albany Extreme store on 09 451 9160 today.

Trade-ins are available to personal shoppers only.  Not available through the online store.

Thanks for that ! We have been customers of yours for over 10 years so appreciate the awesome service from you guys.

Vicki Mckessar
Pt Chevalier


Delivery & Installation


Nationwide delivery options are offered for every product at the product selection level within this website.

Standard Delivery Charges

All online purchases will have a standard delivery charge applied based on size of the product and the delivery location.

Our standard delivery will be a 1 person delivery which will be Drop off in Box only without installation.

free nationwide delivery

Free Nationwide Delivery will be a 1 person delivery which will be Drop off in Box only without installation.

Pickup addresses

Albany Extreme
7 Corban Avenue
Auckland 0632

Barrell's Extreme
Tarewa Mega Centre
Lower Tarewa Road
Whangarei 0110


Auckland Only

Additionally, within the Auckland area we also offer enhanced delivery and installation services on selected categories.
You should contact us to arrange any of the following options and confirm pricing depending on your location and any other variables.

Television or Sound System Purchases

When Auckland customers are purchasing a Television or Sound System, the Gold, Silver & Bronze delivery and installation packages are available. 

Gold (from $119.95) 

Delivery (within Auckland), unpacked, packaging removed, fully installed and full tuition given 90 minutes.

Silver ($99.95)

Delivery (within Auckland), unpacked and packaging removed 60 minutes.

Bronze ($59.95) 

Delivery (within Auckland) Drop off in box only.

Cooking Appliance Installation

Installation of stoves/ovens/cooktops can be arranged for an additional $110.00 on top of delivery charges.


Important Notice on Heat Pump Installation
Manufactures Warranty is applicable ONLY if Heat Pump is installed by an Accredited Installer.